A simple self-check-in process with a unique access code 24 hours emailed to you prior to your arrival.
Of course if you would like someone to meet you for check-in we can accommodate that. Otherwise, we provide access codes prior to arrival so guests can check in at any time of day.
There is no need to check out, however, we do ask that the rooms are available for housekeeping staff to begin by 11 AM.
Early arrivals and late departures are upon request and subject to availability and a fee of $50.
Check in is 4pm. The earliest possible early check-in window is between 12PM-2PM. The latest late check-out is 12PM the day of check-out.
However, if you would like to drop off your bags early (between 10am and 6pm only), just let us know and we will accommodate that at no charge.
Check-in & Parking
Hours of Operaton
When can I reach you by phone?
Our phone line is available 7 days a week from 8:00 AM to 10:00 PM Atlantic Time. Whether you have a question about your booking, need help with check-in, or just want to know the best spot for sunset — give us a call at 902-514-6424 and we’re happy to help.
What if I need help outside of phone hours?
We understand that things can come up in the middle of the night. Here’s what to do:
- Smart lock or access issues: Please review the “Do I Get a Key?” section below for step-by-step instructions on using your cabin’s smart lock, including what to do if the lock freezes.
- Plumbing emergency: If you’re experiencing a plumbing emergency such as a burst pipe or major leak, please contact our emergency plumber at [PHONE NUMBER — to be provided]. They are available 24 hours a day.
- All other emergencies: For any situation that poses an immediate risk to your health or safety — fire, medical emergency, or security concern — please call 911 immediately. These situations should always be directed to first responders.
For anything non-urgent, send us a text or leave a voicemail and we’ll get back to you first thing in the morning.
How do I check-in & out?
Check-in time is 3:00 PM [adjust if different]. Your cabin will be ready and waiting for you when you arrive.
Before your trip, you’ll receive a confirmation email with your smart lock access code and directions to your cabin. We recommend saving these details somewhere handy — especially your lock code.
If you’re arriving during regular hours (11:00 AM – 4:00 PM) and staff happen to be on site, feel free to pop into the office to say hello. Otherwise, your cabin is set up for seamless self check-in, so you can head straight there whenever you’re ready.
For detailed instructions on entering your cabin, check out the “Do I Get a Key?” section below.
What are check-in and check-out times?
Check-in is after 4PM. Guests are welcome to self check-in anytime after 4PM. If you would like assistance please call or email us.
Check-out is 11 AM. Departures past 11AM are subject to a late departure fee of $50 + taxes. After 1 p.m. the total night rate will be applied.
Can we check in early or check out late?
Early arrivals and late departures are upon request and subject to availability and a fee of $50. The earliest possible early check-in window is between 12PM-2PM. The latest late check-out is 12PM the day of check-out.
Can I drop my bags off if we arrive early?
We can store your luggage upon your arrival if your room is not ready and also upon your check-out if needed (only possible from 10 a.m. to 6 p.m.)
Do you have parking?
Free onsite parking is available. Cabin guests arriving from Longhill Road park in the parking area at the end of Spruce Lane. Cabin’s 1&8 parking spots are located adjacent to the cabins. Sprucetop Cottage guests will arrive at 255 Main Street and can park in the roundabout. A map will be provided along with other correspondence before arrival.
Booking
How do I book a room?
The most current way to check availability and book rooms is on the Black Forest Cabins website. We do not take accept reservations by phone.
What is your cancelation policy?
If you need to cancel your reservation, a full refund will be provided for cancellations made 14 days or more prior to your arrival date.
Cancellations made fewer than 14 days before arrival are not eligible for a refund.
We strongly recommend purchasing travel insurance to protect your trip in case of unexpected changes.
Do you have special rates for Military?
As a token of appreciation for their current and past efforts, the Canadian Forces Appreciation Fare is offered year-round to serving members and veterans of the Canadian Forces. Please contact us directly to book.
Do you have special rates for Seniors?
Guests 65+ enjoy a discounted rate. Please contact us directly to find out more.
Do you have any special group rates?
A discount rate is available for groups of a certain size. Some restrictions apply. For details on special group rates, please contact us directly to find out more.
Cabins, Cottage & Common spaces
Do you have cable?
Smart Samsung Frame televisions are equipped with apps and Sonos for streaming. Netflix, Spotify, Crave and other streaming services are available.
Do I get a key?
Our cabins use smart locks — no physical keys to worry about picking up, carrying around, or accidentally leaving inside. You’ll receive a unique 4-digit access code before your stay that works for the duration of your visit.
Here’s how to get into your cabin:
- Confirm you’re at the right cabin. Our cabins are nestled in the woods, and they can look similar in the dark. Double-check the cabin name or number on your confirmation email before entering your code.
- Enter your 4-digit code on the keypad, then press the checkmark (✓) button to confirm. Wait for the lock to respond — you’ll hear it unlock.
- Give the door a firm push. Some of our cabin doors fit snugly in their frames, especially in humid or cold weather. If the lock has confirmed but the door doesn’t swing open easily, a good solid push will do the trick.
- Be careful with your code entry. If an incorrect code is entered too many times, the lock will freeze for 10 minutes as a security precaution. There’s no way to override this — you’ll simply need to wait the full 10 minutes and try again. Take your time and enter each digit carefully.
A few extra tips:
- Make sure your code is saved somewhere accessible — not just in your email inbox, in case you don’t have cell service.
- The keypad is backlit, but a flashlight can help if you’re arriving late.
- If you’re still having trouble after following these steps, give us a call at 902-514-6424 during phone hours (8:00 AM – 10:00 PM). If it’s after hours, sit tight, review the steps above, and wait out any lock freeze before trying again.
Do you have special rates for Military?
All rooms have one king-size bed. We do not have two-bed options or offer cots. Sprucetop Cottage sleeps 8 with two queens and four doubles.
Do you have ice?
We do not but we are working on a plan!
Can I smoke on premises?
Black Forest is a 100% Smoke-free establishment – including common areas. A $250 fine will be applied.
What’s your policy on noise and parties?
Excessive noise, parties and overnight guests are not allowed. Missing or damaged cabin items will be charged to guests.
Do you have bike storage?
We are working on this.
Is there a common area or space that I can book for an event?
We are working on this.
Do you accept pets?
Sadly no, we are pet people but had to make the difficult decision to not allow pets.
